undefined
After-sales service
After-sales Service Flowchart
Purchased Products
After-sales repair
Please call Metengqi Product Service Center at 13602889546 and have the customer service representative make a detailed record.
On-site Maintenance Training and Machine Operation Precautions (For Customers in the Pearl River Delta Only)
Delivery or shipment to your door
On-site Operation Training (For Customers in the Pearl River Delta Only)
On-site Maintenance Training and Machine Operation Precautions (For Customers in the Pearl River Delta Only)
Service Policy: 1. Simple faults can be resolved via telephone communication. 2. Depending on the situation, we will dispatch a technician to your location within 24 hours to resolve the issue. 3. For urgently needed parts with a price of no more than 2,000 RMB, we can arrange for express delivery first.
Customer Satisfaction: 1. Follow-up phone calls within one week after purchase 2. On-site maintenance services every three months (available only to customers in the Pearl River Delta region) 3. Provide feedback on customer-reported issues within 24 hours, ensuring customer satisfaction
Room 1010, South Tower, Xinda City Plaza, No. 27, Second Horizontal Road, Shuiyin Road, Yuexiu District, Guangzhou, China